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The Four Critical Phases Of Using CRM In The Client Engagement Lifecycle -Target, Acquire, Manage and Retain (Part 1 of 2)

Existing clients have always been an integral part of a professional services firm’s revenue stream, and with this dark shadow of uncertainty in the economic climate looming over us we must re-evaluate how we serve these organizations.  We rely heavily on our existing customer base for repeat

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On-premise vs. cloud-based business management software

At a time when expenditure on new software is uppermost in peoples’ minds, a number of questions present themselves. Granted, I make a presupposition that the Board, or internal meetings, have identified the need to implement new software or replace an existing system. One of the first

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